Privacy Policy

This Privacy Policy describes how Round Table Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at roundtable-eat.click (the "Website"), place food orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

Please read this Privacy Policy carefully. By accessing or using our Website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Website and services immediately.

We comply with all applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant state and federal regulations governing the collection and use of personal information.

1. About Us

Round Table Pizza is a food service business operating in the United States. We are dedicated to providing quality food products and an exceptional dining and ordering experience to our customers. For all privacy-related matters, you may contact us using the following details:

2. Information We Collect

We collect various categories of personal information to provide and improve our services. The types of information we collect include:

2.1 Personal Identification Information

When you create an account, place a food order, sign up for our loyalty program, or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (when required for age verification)
• Username and password (for registered accounts)
• Profile photo (if voluntarily submitted)

2.2 Payment and Financial Information

When you make a purchase through our Website, we collect payment-related information necessary to process your transaction. This includes:

• Credit card or debit card number (last four digits only — full card numbers are processed by our secure payment processors)
• Billing address
• Payment method type
• Transaction history and order details

Full payment card data is handled by PCI-DSS compliant third-party payment processors and is not stored directly on our servers.

2.3 Order and Transaction Data

We collect information related to your interactions with our food ordering services, including:

• Items ordered, customizations, and preferences
• Order frequency and history
• Delivery and pickup preferences
• Special instructions or dietary preferences
• Gift card usage and loyalty points information

2.4 Usage Data and Behavioral Information

We automatically collect certain information when you visit our Website or use our digital services. This includes:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Links clicked and content viewed
• Referring URLs (the website that directed you to ours)
• Search queries made within our Website
• Time and date of your visit
• Clickstream data and navigation patterns

2.5 Device Information

We collect information about the devices you use to access our Website and services, including:

• Device type (desktop, mobile, tablet)
• Operating system and version
• Unique device identifiers
• Mobile network information
• Screen resolution and display settings

2.6 Location Information

With your consent or when necessary to fulfill your food delivery order, we may collect:

• Precise GPS location data (when enabled on your device)
• Approximate location derived from your IP address
• Delivery address and geographic preferences

2.7 Communications Data

When you contact us by email, phone, or through any contact form on our Website, we collect:

• Content of your message or inquiry
• Customer service records and correspondence
• Feedback, reviews, and survey responses

2.8 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior. Please refer to Section 9 of this Privacy Policy for detailed information about our use of cookies.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you choose to log in or connect your account
• Marketing partners and advertising networks
• Delivery service partners
• Analytics providers
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery or pickup services
• Managing your account and loyalty program membership
• Sending order confirmations and status updates
• Processing payments and preventing fraud
• Handling refunds, returns, and customer complaints

3.2 Communication

• Responding to your inquiries, questions, and requests
• Sending transactional emails and SMS messages related to your orders
• Providing customer support and service notifications
• Sending account-related alerts and security notifications

3.3 Marketing and Promotional Activities

• Sending promotional emails, newsletters, and special offers (with your consent)
• Personalizing marketing communications based on your preferences and order history
• Running contests, sweepstakes, and loyalty reward programs
• Displaying targeted advertisements on our Website and third-party platforms
• Conducting remarketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing usage patterns to improve Website functionality and user experience
• Conducting internal research and development
• Monitoring and analyzing trends in food preferences and ordering behavior
• Evaluating the effectiveness of our marketing campaigns
• Performing quality assurance and testing

3.5 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations
• Enforcing our Terms of Service and other agreements
• Protecting our legal rights and defending against claims
• Preventing, detecting, and investigating fraud, security breaches, and illegal activities
• Responding to lawful requests from government authorities

3.6 Business Operations

• Maintaining and improving our internal operations
• Performing accounting, auditing, and financial functions
• Managing business continuity and disaster recovery
• Facilitating mergers, acquisitions, or asset sales

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill your food orders and deliver the services you request
• Legitimate Interests: Processing for fraud prevention, security, analytics, and improving our services, where such interests are not overridden by your rights
• Consent: Where you have provided explicit consent, such as for marketing communications or location tracking
• Legal Obligation: Processing required to comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients under the circumstances described below:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering services to you. These providers are contractually bound to protect your information and may only use it for the specific purpose for which it was shared. Such providers include:

• Payment Processors: To securely process credit and debit card transactions
• Delivery Services: To coordinate and fulfill food delivery orders
• Email and SMS Platforms: To send order confirmations and marketing communications
• Web Hosting Providers: To host and maintain our Website
• Analytics Providers: To collect and analyze data about Website usage (e.g., Google Analytics)
• Customer Support Tools: To manage customer service interactions
• Advertising Networks: To deliver targeted advertisements
• Loyalty Program Administrators: To manage rewards and points programs

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or lawful request from governmental authorities
• Protect and defend the rights or property of Round Table Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Protect against legal liability

5.3 Business Transfers

In the event that Round Table Pizza is involved in a merger, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website before your information is transferred and becomes subject to a different privacy policy.

5.4 Affiliates

We may share information with corporate affiliates and subsidiaries who operate under similar privacy policies and who assist us in providing our services.

5.5 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing.

5.6 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably identify you with third parties for research, marketing, analytics, and other purposes.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, alteration, or disclosure. Our security measures include:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our Website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology
• Data Encryption at Rest: Sensitive data stored in our systems is encrypted
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to protect our network infrastructure
• Secure Payment Processing: Payment data is handled through PCI-DSS compliant processors
• Access Controls: Access to personal data is restricted to authorized personnel only, using role-based access controls
• Multi-Factor Authentication: We implement multi-factor authentication for accessing sensitive systems

6.2 Administrative Safeguards

• Regular employee training on data privacy and security practices
• Strict data handling policies and procedures
• Background checks for employees with access to sensitive data
• Contractual data protection agreements with all third-party service providers
• Regular privacy impact assessments

6.3 Physical Safeguards

• Secured physical access to data centers and server facilities
• Monitoring and surveillance of physical infrastructure
• Secure disposal of physical documents containing personal information

7. Your Privacy Rights

Depending on your location within the United States, you may have the following rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

7.2 General Privacy Rights for All Users

Regardless of your location, we provide all users with the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information, subject to legal obligations
• Right to Data Portability: Request that we provide your personal information in a structured, commonly used, machine-readable format
• Right to Withdraw Consent: Withdraw any previously given consent at any time, without affecting the lawfulness of processing conducted before withdrawal
• Right to Object to Marketing: Opt out of direct marketing communications at any time

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by:

• Email: [email protected]
• Website: roundtable-eat.click

We will acknowledge your request within 10 business days and fulfill verified requests within 45 calendar days. In some cases, we may need an additional 45 days to respond, in which case we will notify you. We may ask you to verify your identity before processing your request. We will process verified requests free of charge, unless requests are excessive, repetitive, or manifestly unfounded.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

9. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and serve targeted advertisements. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function properly, such as shopping cart functionality and secure login sessions. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting information about pages visited and errors encountered (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as language settings, saved addresses, and menu customizations.
• Marketing and Advertising Cookies: Track your browsing habits to deliver targeted advertisements relevant to your interests across our Website and third-party platforms.
• Social Media Cookies: Set by social media services to enable sharing of our content on social networks.

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent tool available on our Website, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our Website and your ability to place orders. For full details on our cookie practices, please refer to our complete Cookie Policy, available on our Website.

10. Children's Privacy

We do not knowingly solicit, collect, or maintain personal information from individuals under 18 years of age. Our services are not directed to children, and we do not market food products to minors through our Website. If we become aware that we have inadvertently collected personal information from a child under 18 without verified parental consent, we will take prompt steps to delete such information from our records.

If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deleting the information.

Our practices are consistent with the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of personal information from children under 13. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children not to provide personal information through our Website.

11. International Data Transfers

Round Table Pizza is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, in the course of our business operations, your information may be transferred to, accessed from, or processed in other countries where our service providers or business partners are located.

Please be aware that countries outside the United States may have different data protection laws that may provide less protection than the laws in your home country. When we transfer your personal information internationally, we take steps to ensure that adequate protections are in place, including:

• Entering into data processing agreements with service providers that incorporate standard contractual clauses or other approved safeguards
• Verifying that recipient countries have adequate data protection frameworks in place
• Implementing technical and organizational security measures to protect transferred data

By using our Website and services, you acknowledge and consent to the transfer, storage, and processing of your personal information in the United States and in other countries as described in this Privacy Policy.

12. Third-Party Websites and Links

Our Website may contain links to third-party websites, social media platforms, or other services that are not operated by us. When you click on such links, you will be redirected to those third-party websites. We have no control over the content, privacy practices, or policies of third-party websites and accept no responsibility for them.

We strongly encourage you to review the privacy policies of any third-party website you visit. The inclusion of a link on our Website does not imply our endorsement of that site or its privacy practices.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no established industry standard for responding to DNT signals, and our Website does not currently respond to DNT signals. We will continue to monitor developments in this area and may update our practices in the future.

California residents who wish to opt out of the sale or sharing of their personal information for cross-context behavioral advertising purposes should refer to Section 7 of this Privacy Policy for instructions.

14. Marketing Communications and Opt-Out

With your consent, we may send you promotional emails, text messages, or push notifications about our food products, special deals, seasonal promotions, loyalty rewards, and new menu items. You always have the right to opt out of receiving marketing communications from us.

14.1 How to Opt Out

• Email Marketing: Click the "Unsubscribe" link at the bottom of any promotional email
• SMS/Text Messages: Reply "STOP" to any marketing text message
• Push Notifications: Adjust notification settings in your browser or device
• Account Settings: Update your communication preferences in your account dashboard
• Contact Us: Email us at [email protected] with your opt-out request

Please note that even if you opt out of marketing communications, we may still send you transactional communications such as order confirmations, delivery updates, and account security notifications, as these are necessary for the provision of our services.

15. How to File a Complaint

If you believe your privacy rights have been violated or that we have failed to handle your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so we can address your concerns.

15.1 Contact Us First

Please reach out to our privacy team at:

• Email: [email protected]
• Website: roundtable-eat.click

We will acknowledge your complaint within 10 business days and work to resolve the matter promptly and fairly.

15.2 Regulatory Complaints — United States

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you may file a complaint with the relevant regulatory authority:

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this Privacy Policy, we will:

• Update the "Effective Date" and "Last Updated" date at the top of this page
• Post a prominent notice on our Website homepage notifying you of the changes
• Send an email notification to registered users (where required by law or when changes are significant)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, please discontinue use of our services and contact us to request deletion of your data.

17. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United States of America, including applicable federal privacy laws such as the Federal Trade Commission Act (FTC Act). For California residents, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) apply. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in the United States.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing your concerns in a timely and transparent manner.